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About YellowHill
At YellowHill Distribution Inc, is a leading distributor of disposable utensils and other related products. We are a one-stop shop for all your disposable utensil needs, offering a wide variety of plates, cups, napkins, straws, and more. We also sell other essential food service items such as food film and wax paper.
Our Mission Our mission is to provide our customers with high-quality, affordable disposable utensils and exceptional customer service. We are committed to being a reliable and trustworthy supplier for businesses of all sizes.Frequently Asked Questions
General Information
What does your company distribute?
Where is your company located?
As of now we have one location in Mississauga.
Who can use your services?
We cater to businesses of all sizes, including retailers, wholesalers, and restaurants.
What areas do you serve?
We provide services within GTA and outside GTA (depending on the area of specification).
Account and Support
How can I create an account with your company?
You can sign up on our website or contact our sales team to get started.
What should I do if I forget my account password?
Use the “Forgot Password” option on our login page to reset your password.
How do I update my account information?
Log in to your account and navigate to the settings section to update your details.
What customer support options are available?
You can reach us via phone, email, or live chat. Our support team is available 9am-5pm [Monday-Friday].
Ordering and Delivery
How do I place an order?
You can place an order through our website, by phone, or by contacting your assigned account representative.
What are your delivery timeframes?
Orders placed around 12 o’clock will be processed within the same day and delivered within 1-2 business days within the Greater Toronto Area (GTA).
Do you offer same-day delivery?
Same-day delivery is available in select areas for orders placed before 12pm.
What should I do if my order arrives damaged or incomplete?
Please contact our customer service team within 2 days of receiving the order. We’ll assist you with replacements or credits.
Returns and Refunds
What is your return policy?
Products can be returned within 15 days of delivery if the product is in its original condition and they meet our return criteria. Please see our return policy for more details.
How do I initiate a return?
Contact our customer service team to obtain a return authorization and instructions.
How long does it take to process a refund?
Refunds are processed within 5-7 business days after receiving the returned item.
Are there any products that are non-returnable?
Yes, certain items, such as consumable products are not eligible for return. Please refer to our return policy for a full list.
Pricing and Payments
How can I get a price list?
You can request a price list by contacting our sales team or signing up on our website.
What payment methods do you accept?
We accept payments via cash, debit cards, visa ,master card, bank transfers, and payment platforms like [PayPal, etc.].
Do you offer credit terms for regular customers?
Yes, we offer credit terms for eligible customers. Please contact our finance team for details and application.
Are there any additional charges for shipping or handling?
Shipping and handling charges depend on the order size and destination. These will be detailed in your invoice
Special Services
Do you provide bulk discounts?
Yes, we offer discounts for bulk orders. Please contact our sales team for a quote.
Can you handle custom packaging or labeling?
Yes, we offer custom packaging and labeling services. Additional charges may apply.
Do you offer warehousing and inventory management?
Yes, we provide warehousing, inventory management, and logistics support for our clients.
Why Choose Us ?
There are many reasons to choose Yellowhill Distribution Inc. for your disposable utensil needs. Here are just a few:
- We are a leading distributor of disposable utensils and related products.
- We offer a wide variety of high-quality products at competitive prices.
- We are committed to providing exceptional customer service.
- We offer fast and reliable shipping.
- We are a one-stop shop for all your disposable utensil needs.
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